Your booking & online safety
Travel with Care
Your holiday should feel easy from the moment you book it. This page explains how to recognise official communication, verify booking and payment requests, and stay safer when communicating with Three Corners Hotels & Resorts or one of our travel partners.
!If a message feels unusual, urgent or different from your original booking conditions, do not rush. Check your booking confirmation and verify the request through an official channel before taking action.
Three simple steps
A few quick checks can help you recognise unusual communication before you share information, follow a link or make a payment.
01
Pause
Be especially careful with unexpected messages that create urgency, ask you to act immediately or suggest that your booking will otherwise be cancelled.
02
Check
Compare the message with your original booking confirmation. Check the sender, the website address, your booking details and the payment conditions you originally accepted.
03
Verify
If anything is unclear, contact the hotel or travel partner through a channel you already know to be genuine rather than replying directly to the unexpected message.
Start with how you booked
The safest way to verify information depends on whether you booked directly with Three Corners Hotels & Resorts or through a travel partner.
Booked directly with us?
If you booked through threecorners.com, use your original confirmation and our official contact information as your reference point.
- Check that the booking details match your reservation.
- Compare payment requests with the conditions confirmed when you booked.
- Use an official Three Corners Hotels & Resorts contact if you need verification.
- Do not rely only on the displayed sender name of an email or message.
Booked through a travel partner?
If you booked through an online travel agency, tour operator or other travel provider, use the confirmation and secure account area provided by that company as your primary reference.
- Open the travel provider’s official website or app yourself.
- Check your reservation inside your account or booking-management area.
- Compare any payment request with the conditions in your original confirmation.
- Contact the travel provider through its official customer support channels if anything is unclear.
Your booking confirmation is an important reference
Rates and payment conditions can differ. Some bookings may be paid at the property while others may require payment during the booking process. If a later request is different from the payment conditions in your confirmation, verify it before taking action.
Recognising our online communication
Most direct communication from our teams uses our official Three Corners Hotels & Resorts domains. Automated systems involved in your booking may use a different sender.
@threecorners.com
@threecorners.hu
An email address alone is not proof that a message is genuine. Sender information can sometimes be imitated. If an unexpected message asks you to make a payment, provide sensitive information or follow a new link, verify the request independently.
If you booked through a travel partner
Travel providers may use their own communication, payment and booking-management systems. When your reservation was made through another company, use that company’s official website, app or customer support channels to verify information relating to the booking.
Use your travel provider’s official channels
Open the provider’s website or app independently and check your reservation inside your account or booking-management area. Do not rely only on a link contained in an unexpected message.
Compare any payment request, booking change or cancellation notice with the information shown in your original confirmation. If something does not match, contact the company through its official support channels before taking action.
If you need to confirm hotel-specific information, you can also contact Three Corners Hotels & Resorts using the official contact details published on threecorners.com.
When should you take an extra moment to check?
A message does not have to contain spelling mistakes or look unusual to be fraudulent. Modern phishing messages can look convincing and may even contain accurate booking information.
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Unexpected urgency
You are told that you must pay, confirm information or take action immediately to prevent cancellation.
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An unfamiliar sender
The address, domain, phone number or account is different from the communication you previously received.
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An unexpected link
You are directed to a website you were not expecting, especially when the message asks you to sign in or enter payment details.
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A changed payment request
The requested payment method, timing or amount is different from the conditions shown in your original booking confirmation.
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Sensitive information
You are unexpectedly asked to provide passwords, one-time security codes, full card information or other sensitive account details.
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Details do not match
The message refers to a different amount, property, travel date, booking condition or other detail that does not match your reservation.
Payments and booking changes
There is no single payment process that applies to every reservation. Payment conditions depend on how you booked, your rate and the conditions of the reservation.
Your booking confirmation should therefore always be your starting point. If a new payment request is inconsistent with the confirmed conditions, verify it before paying.
- 01
Check the payment policy shown in your booking confirmation. - 02
If you booked through a travel partner, check the booking inside that partner’s official website or app. - 03
If you booked directly, use the original booking flow or an independently verified Three Corners Hotels & Resorts contact. - 04
Do not send sensitive payment or account information simply because a message appears urgent. - 05
If anything has changed unexpectedly, verify first and act only once you are comfortable that the request is genuine.
Official Three Corners Hotels & Resorts email addresses
Use this list as a reference when checking communication connected to your stay. Select a hotel to view its official email addresses.
Remember that a familiar-looking sender address is not enough on its own to prove that a message is genuine. Verify unexpected requests independently.
request@threecorners.com
info@threecorners.com
corporate@threecorners.com
sales.support@threecorners.com
Three Corners Hotel Art
Three Corners Lifestyle Hotel
Three Corners Hotel Anna
Three Corners Downtown Hotel
Three Corners Avenue Hotel
Three Corners Rihana Resort
Three Corners Ocean View
Three Corners Sunny Beach Resort
Three Corners Fayrouz Plaza Beach Resort
Three Corners Sea Beach Resort
Three Corners Equinox Beach Resort
Three Corners Happy Life Beach Resort
Email, phone and WhatsApp
Different channels can be useful during your booking and stay, but the same basic verification rules apply to all of them.
Check the full sender address rather than only the displayed sender name. Be careful with unexpected links and attachments, particularly when a message asks for payment or sensitive information.
Phone & WhatsApp
Our official hotel phone and WhatsApp numbers are published on our Contact Us page. If an unexpected message claims to represent a hotel, verify the number against the contact information published on threecorners.com before responding to an unusual request.
You can find current hotel telephone and WhatsApp contact details on our official Contact Us page.
Something doesn’t feel right?
Most booking communication is completely routine. If something unexpected happens, a few simple actions can help you verify the situation before it becomes a problem.
01Do not rush into taking action.A genuine question can be checked. You do not need to react to pressure simply because a message says something is urgent.
02Do not use the suspicious message to verify itself.Open threecorners.com or your travel provider’s website or app separately and use the contact details available there.
03Check the original reservation.Compare dates, hotel details, price, booking reference and payment conditions with your original confirmation.
04If you already shared financial information, contact your bank or payment provider.Tell them what happened and follow their advice. Review your account for activity you do not recognise.
05Secure the relevant account if necessary.If you entered an account password on a suspicious website, change that password through the real service and enable additional account security where available.
06Tell the organisation connected to the booking.For a direct booking, contact Three Corners Hotels & Resorts. For a booking made through another company, report the incident through that company’s official support channel.
Safe holiday tips
Online safety does not stop once your booking is complete. A few simple precautions can help you protect your personal information, devices and payment details while travelling.
Be careful with unexpected offers
- Be cautious if an offer seems unusually good or very different from normal prices.
- Do not let urgent messages pressure you into making an immediate decision.
- Verify unexpected offers directly with the relevant hotel, travel provider or service.
Use Wi-Fi carefully
- Check the correct network name before connecting to hotel, airport or public Wi-Fi.
- Avoid unknown networks that imitate the name of a legitimate location.
- Be particularly careful when entering passwords, payment information or other sensitive data on public networks.
Check QR codes and links
- Check the website address before entering information after scanning a QR code.
- Do not provide personal or payment details simply because a page looks familiar.
- If a website or link looks unusual, close it and access the service independently.
Protect your payment details
- Check the amount before approving a card payment.
- Keep your card, device and security codes under your control.
- Use established payment terminals and ATMs in trusted locations whenever possible.
Keep your devices secure
- Protect your phone and other devices with a PIN, password or biometric lock.
- Keep important apps and your operating system up to date.
- Do not share passwords or one-time security codes with anyone who contacts you unexpectedly.
Take a moment before acting
- If something feels unusual, stop before clicking, paying or sharing information.
- Use a trusted website, app or contact number to verify the request independently.
- A quick check can prevent many common travel-related scams.
A simple rule to remember
If something seems too good to be true, unusually urgent or different from what you expected, take a moment to verify it. A quick check can help keep your holiday focused on relaxation and experiences.
Frequently asked questions
How can I check whether an email from Three Corners Hotels & Resorts is genuine?
Check the full sender address, compare the content with your booking confirmation and be especially careful if the message asks for unexpected payment or sensitive information. If in doubt, contact us using an official address or telephone number published on threecorners.com rather than replying to the message.
I booked through a travel partner. Who should I contact?
The company through which you made the reservation should normally be your first point of reference for the booking process. Open its official website or app yourself, check the reservation there and use its official customer support if you need to verify a request.
What should I do if I receive an unexpected payment request?
Compare it with the payment conditions in your original booking confirmation. If the payment method, timing, amount or website is different from what you expected, do not proceed until you have independently verified the request.
Does a correct-looking email address guarantee that a message is genuine?
No. Sender names and addresses can sometimes be imitated or spoofed. The safest approach is to consider the complete context of the message and independently verify unexpected requests.
What should I do if I already clicked a suspicious link?
If you entered account credentials, change the relevant password through the genuine website or app. If you shared financial information or made an unexpected payment, contact your bank or payment provider promptly and report the incident to the organisation through which you booked.
Not sure about a message?
It is always better to verify an unexpected request before acting. Use the official contact information published on threecorners.com to reach the relevant hotel or our team.